Author(s): Rina Suthia Hayu, Sutanpri, Heldi Sahputra, Nopi Hermice

Affiliation: University of Bengkulu, Bengkulu, Indonesia

Keywords: Covid-19, e-commerce, Overall E-Service Quality, Customer Satisfaction

Received: April 19, 2023 | Accepted: June 30, 2023

Type of Paper: Empirical | Vol. 8(2) Page: 63 – 75

Reference to this paper should be made as follows: Hayu1, R.S; Sutanpri; Sahputra, H; Hermice, N. (2023). The Effect of Overall E-Service Quality in Marketing to Online Customer Satisfaction After Covid-19, J. Mgt. Mkt. Review, 8(2), 63 – 75. https://doi.org/10.35609/jmmr.2023.8.2(1)

Author(s): Tri Palupi Robustin

Affiliation: Institut Teknologi dan Bisnis Widya gama Lumajang, Lumajang, East Java, Indonesia

Keywords: E-ServQual, Marketplace, Trust, Shopee.

Received: April 21, 2023 | Accepted: June 30, 2023

Type of Paper: Empirical | Vol. 8(2) Page: 76 – 85

Reference to this paper should be made as follows: Robustin, T.P. (2023). E-ServQual role in Creating Consumer Trust towards Shopee Marketplace during the Covid-19 Pandemic, J. Mgt. Mkt. Review, 8(2), 76 – 85. https://doi.org/10.35609/jmmr.2023.8.2(2)

Author(s): Praningrum, Gerry Suryosukmono, Ilse Irfansyah, Beinli Dwi Chandra

Affiliation: University of Bengkulu, JL. WR. Supratman, Kandang Limun, Bengkulu, Indonesia.

Keywords: Paradox Leadership; Organizational Ambidexterity; Employee Readiness to Change; rganizational Performance.

Received: April 22, 2023 | Accepted: June 30, 2023

Type of Paper: Empirical | Vol. 8(2) Page: 86 – 93

Reference to this paper should be made as follows: Praningrum; Suryosukmono, G; Irfansyah, I; Chandra, B.D. (2023). Examining Change's Impact on Public Sector Organizational Performance in the VUCA Era, J. Mgt. Mkt. Review, 8(2), 86 – 93. https://doi.org/10.35609/jmmr.2023.8.2(3)